Your Privacy Is Our Responsibility
Every piece of information you provide at bigtaka is protected with strict security. This policy describes how we collect your personal information, what we use it for, and under what conditions it may be shared with third parties.
1 Introduction and Scope
Welcome to bigtaka. This privacy policy applies to all users of the bigtaka platform's services. It presents a full description of how your personal information is handled through the bigtaka website, mobile app, and all related digital services.
By reading this policy, you will understand what types of information we collect, why we collect it, and how it is used. Together with our Terms and Conditions, this policy forms the legal basis of your relationship with bigtaka.
You are requested to read this policy carefully before using any bigtaka service. Continuing to use the service will be taken as your acceptance of the terms of this policy.
In this policy, "we", "our", or "bigtaka" refers to the organisation operating this platform. "You" or "user" refers to any person who uses bigtaka's services.
2 What Information We Collect
bigtaka collects certain information to maintain the quality of its services and to keep your account secure. The information collected is divided into the following categories:
2.1 Identity Information
- Full name (provided at registration)
- Date of birth (for age verification)
- National ID or passport number (where applicable)
- Email address
- Mobile number
2.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Login time, date, and location
- Website navigation patterns
2.4 Gaming Activity Information
- Details and duration of games played
- Betting history and results
- Bonus receipt and usage records
- Wagering activity details
3 How Information Is Collected
bigtaka collects your information in several ways. Each method is transparent and depends on your voluntary participation.
3.1 Directly Provided
You provide information directly when filling in the registration form, completing account verification, processing deposits and withdrawals, and contacting the support team.
3.2 Automatic Collection
When you use the bigtaka platform, certain technical information is collected automatically. This includes cookies, log files, and device identification technology.
3.3 Through Third Parties
Some information may also be collected from identity verification service providers and payment processors, but only to the minimum extent necessary.
4 Purpose of Using Information
bigtaka uses your information only for specific and lawful purposes. Information is never used for irrelevant or unauthorised purposes.
4.1 Account Management
Your identity information is used to create, verify, and keep your account secure. This information is also needed for login, password recovery, and two-step verification.
4.2 Processing Financial Transactions
Your financial information is used to complete deposits and withdrawals. bigtaka currently processes transactions through bKash, Nagad, and Rocket.
4.3 Service Improvement and Personalisation
By analysing your gaming activity information, we try to customise the service to match your preferences, making your experience more relevant.
4.4 Security and Fraud Prevention
Technical information is used to detect and prevent account hacking, money laundering, and other fraudulent activity.
4.5 Customer Support
When you contact our 24/7 live chat or email support, your account information is used to resolve your issue quickly.
4.6 Compliance with Legal Obligations
Certain information may need to be used or disclosed to comply with applicable laws and regulations and to fulfil lawful requests from government authorities.
5 Sharing Information with Third Parties
bigtaka does not sell your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Payment gateways, identity verification services, and technology support providers receive the minimum information necessary to carry out their specific functions. Confidentiality agreements are in place with these partners.
5.2 Legal Obligations
If disclosure of information is required due to a court order, government investigation, or other legal process, bigtaka is obliged to comply. Where possible, you will be notified in advance.
5.3 Security-Related Reasons
Information may be shared with relevant authorities where necessary for fraud prevention, anti-money laundering processes, or user protection.
bigtaka never sells your personal information to third parties for advertising or marketing purposes.
6 Cookies and Tracking Technology
Cookies and similar technologies are used on the bigtaka website and app. These help improve the quality of the service and make your experience easier.
6.1 Essential Cookies
Without these cookies, the website cannot function properly. This includes maintaining login sessions, security tokens, and basic functionality.
6.2 Functionality Cookies
These cookies are used to remember your preferences, language settings, and other personalisation information.
6.3 Analytical Cookies
This information is used to improve the platform by analysing website visit patterns and user behaviour. The data is analysed in aggregate.
You can control or disable cookies from your browser settings, but doing so may limit some services.
7 Data Storage and Security
bigtaka uses industry-standard security technology to keep your information safe.
7.1 Encrypted Storage
All personal and financial information is stored in encrypted form using SSL technology. The same protection applies during data transfer.
7.2 Access Control
Only authorised staff may access your information for specific purposes. A log of every access is maintained and reviewed regularly.
7.3 Data Retention Period
All information is retained for as long as your account is active. After an account is closed, information required to meet legal obligations is kept for the specified period and then securely deleted.
7.4 Security Breaches
If a security incident occurs, bigtaka will promptly notify affected users and take the necessary corrective measures.
8 Your Rights
You have certain fundamental rights over your personal information, which bigtaka fully recognises and respects.
8.1 Right to Access
You may request a copy of the information collected about you by bigtaka at any time.
8.2 Right to Correction
If information held in your account is incorrect or incomplete, you may request that it be corrected. This request can be made through support channels.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. This can be done by using the "opt-out" option in marketing emails or by contacting support.
8.5 Data Portability
If you wish to transfer your information directly to another provider, you may request it in a standard machine-readable format.
To exercise these rights, contact the bigtaka support team. We will respond to your request within a reasonable time.
9 Protection of Minors
All bigtaka services are strictly for persons aged 21 or over. Information from any person under the age of 21 is not knowingly collected.
Age is verified at registration. If it becomes known that information from a minor has been collected, that account will be closed immediately and the information deleted.
For more information on responsible gaming, visit our Responsible Gaming page, which contains detailed guidance on protecting yourself and your family.
10 Policy Changes
bigtaka reserves the right to amend or update this privacy policy as needed. Changes are generally made for the following reasons:
- When new services or features are introduced
- To remain in line with legal or regulatory changes
- When security methods are improved
- Based on user feedback
If significant changes are made, we will notify you by email or through the platform. Continuing to use the service after a policy change will be considered as your acceptance of the new policy.
The current version of this policy will always be available on this page. You can see when it was last updated by checking the "Last Updated" date at the top of the page.
To learn more about bigtaka's terms of service and other legal matters, visit our About Us page to read about the company's background and principles.
11 Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact the bigtaka support team:
- Via 24/7 live chat — support available in Bengali and English
- By email: [email protected]
We generally respond to your requests within business days. For urgent security matters, live chat is the fastest way to reach us.
For quick answers to common questions, visit our FAQ page, which also covers common questions about privacy and security.
We are committed to protecting your information
Every transaction and piece of personal data you share on bigtaka is protected with the highest level of security. If you have any questions, our support team is always here to help.