bigtaka Terms and Conditions
This page sets out in detail the conditions for using all bigtaka services, the account management policy, bonus programme, payment process and user responsibilities. Please read the complete terms carefully before you start using the service.
These terms and conditions are effective from January 2025. Continuing to use any bigtaka service means you have fully accepted these terms.
General Terms
This document forms a legal agreement between bigtaka ("Platform", "we", "our") and the user ("you", "user"). By accessing or using the bigtaka website, mobile application or any related service, you voluntarily agree to comply with these terms.
Each user is responsible for reviewing this page regularly, as the terms may change at any time. Any changes take effect from the date they are published, and continued access to the platform will be treated as acceptance of the updated terms.
These terms apply only to bigtaka's own services. Third-party game providers or payment providers may have their own terms, which will be communicated separately at the time of using those services.
1.1 Definitions
- "Platform" means the bigtaka website, mobile app and all related digital services.
- "Account" means a user's registered profile through which services are accessed.
- "Balance" means the total funds held in an account, which may include both real money and bonus funds.
- "Wagering" means the betting turnover required to make bonus funds withdrawable.
Account Registration
A personal account must be created to use bigtaka's services. Each person may hold only one account. Creating more than one account for the same person is strictly prohibited and, if detected, all associated accounts may be suspended or closed.
2.1 Registration Requirements
- All information provided at registration must be accurate, complete and up to date.
- The mobile number and email address must be your own.
- Keeping the account password confidential is the user's own responsibility.
- Operating an account on behalf of another person or with another person's funds is not permitted.
- To change any information after registration, please contact the support team.
2.2 Identity Verification
bigtaka may request identity verification of an account holder at any time. This process may require submission of a national identity card or passport and proof of current address. Withdrawals may be temporarily suspended until verification is complete.
Age and Eligibility
All bigtaka services are available only to persons aged 21 or older. If a minor registers using false information, the account will be closed immediately and any funds in the account may be forfeited.
In addition, the following persons may not create or operate an account on bigtaka:
- Persons in countries or regions where receiving online gambling services is prohibited by law.
- Persons whose previous account was closed due to a breach of terms.
- bigtaka officers, employees or their close family members.
- Persons who have self-excluded from gaming for financial reasons.
Deposit and Withdrawal
bigtaka currently supports deposits and withdrawals via bKash, Nagad and Rocket. All transactions are completed in Bangladeshi Taka (৳).
4.1 Deposit Conditions
- The minimum deposit amount is ৳200 (for each method).
- Deposits are generally credited to the account within a few minutes.
- Deposits must be made only from a payment account registered in your own name.
- Sending funds through a third party is not acceptable and may result in account closure.
4.2 Withdrawal Conditions
- The minimum withdrawal amount is ৳800.
- Withdrawals generally take between 15 minutes and 2 hours to complete.
- Withdrawals will be sent only to the payment account used for the deposit.
- The specified wagering requirement must be met before bonus balance can be withdrawn.
- Withdrawal requests may not be processed if identity verification has not been completed.
If you experience any issue with a transaction, contact bigtaka's 24/7 live chat support team. All withdrawal processes go through bigtaka's internal security review.
Bonuses and Promotions
bigtaka offers various types of bonuses and promotional offers. Each bonus has its own terms and conditions, which must be read before accepting the bonus.
5.1 Welcome Bonus
New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. Before withdrawing this bonus, the bonus amount must be wagered 15 times.
- Example: On a ৳1,000 deposit you receive a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw the bonus, you must place bets totalling ৳1,000 × 15 = ৳15,000.
- The bonus is given only once and applies only at the time of the first deposit.
- If the bonus is not used within 30 days of being credited to the account, it will expire.
- Only real money may be withdrawn before the wagering requirement is met.
5.2 VIP Cashback
bigtaka's VIP programme has three tiers: Bronze, Silver and Gold. At each tier, a set percentage of the weekly net loss is returned as cashback.
- Bronze: cashback of up to 0.3% of the week's net loss.
- Silver: cashback of up to 0.5% of the week's net loss.
- Gold: cashback of up to 0.8% of the week's net loss.
- Example: If a Silver member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 0.5% = ৳100.
bigtaka reserves the right to modify, suspend or cancel any bonus offer. If you have a question about a bonus, you can find answers directly on the Frequently Asked Questions page.
Gaming Rules
The following rules apply when playing casino games, slots and sports betting on bigtaka:
6.1 Betting Limits
- Each game and betting market has its own minimum and maximum betting limits.
- Any game result caused by a system error or technical fault will be considered void.
- Exploiting software or system vulnerabilities to gain an unfair advantage is strictly prohibited.
6.2 Sports Betting
- Once a bet is confirmed, it cannot be changed or cancelled (unless a cash-out option is available).
- If a match is cancelled, bets are generally refunded, though conditions may vary for specific markets.
- If irregular betting patterns or possible match manipulation are detected, bigtaka may hold payouts until an investigation is completed.
6.3 Prohibited Activities
- Running multiple accounts solely for the purpose of using bonuses.
- Using automated betting bots or any other such software.
- Coordinating bets with other users or across your own multiple accounts.
- Using the platform for money laundering or any unlawful financial activity.
Account Suspension
In the following circumstances, bigtaka may temporarily suspend or permanently close any account without prior notice:
- If any provision of these terms is breached.
- If false or misleading information was provided at registration.
- If cooperation with identity verification is refused.
- If fraudulent activity, irregular betting patterns or system abuse is detected.
- In response to a court order or legal obligation.
If an account is closed and, after the investigation is complete, no breach is found, the valid balance will be returned. If a breach is proven, the balance may be forfeited.
7.1 Account Closure at User Request
Any user may request to close their account at any time. Upon request, bigtaka will settle any remaining valid balance before closing the account. More information on self-exclusion and setting limits can be found in the Responsible Gaming guidelines.
Privacy and Security
bigtaka treats the protection of users' personal information as a top priority. All data is kept secure using SSL encryption. Full details of how personal information is collected, used and stored can be found in the Privacy Policy.
8.1 Account Security
- Keep your account login details (username and password) completely confidential.
- If you log in from a public or shared device, make sure you log out.
- If you notice any suspicious activity, inform the support team immediately.
- bigtaka will never ask for your password by phone or email.
Limitation of Liability
bigtaka is an online entertainment platform. Gaming and betting carry inherent financial risk. bigtaka is not liable for the following:
- Financial loss suffered by a user as a result of gaming or betting.
- Issues arising from loss of internet connection.
- Software errors from third-party game providers.
- Loss resulting from a user's own failure to protect their information.
- Temporary service interruptions caused by unexpected technical problems.
However, bigtaka always works to keep the platform running without interruption and reliably. In the event of any technical issue, the support team works to resolve it promptly.
To learn more about bigtaka and detailed information about the platform's goals and identity, read our About Us page.
Changes to Terms
bigtaka reserves the right to change these terms and conditions at any time. For significant changes, notice will be sent to users' registered email or mobile number. However, updated terms are considered effective as soon as they are published on this page.
If the updated terms are not acceptable, the user may request account closure through the support team. Continued use of the platform after a change will be treated as acceptance of the new terms.
10.1 Contact and Complaints
If you have any questions or complaints about these terms and conditions, contact the bigtaka support team directly. The support service is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.
Contact address: [email protected]